Skip to content

Working Together To Safeguard Children 2026 Update.

The Mental Health Act 2025 Reforms.

Company Logo

Contents

Quick Links:

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

22.

23.

24.

1.The Care Act 2014 Resource

  1. 1.0.1The Care Act 2014 Resource

2.The Mental Capacity Act 2005 Resource and Practice Toolkit

  1. 2.0.1The Mental Capacity Act 2005 Resource and Practice Toolkit

3.Local Resources

  1. 3.0.1Local Resources

4.Safeguarding Adults

  1. 4.0.1Safeguarding AdultsDecember 9, 2025

5.Financial Assessment

  1. 5.0.1Financial AssessmentDecember 9, 2025

6.Frequently Used Procedures

  1. 6.0.1Commissioning and Brokerage ProceduresAugust 18, 2023
  2. 6.0.2Direct PaymentsDecember 9, 2025
  3. 6.0.3Technology Enabled CareDecember 9, 2025

7.Universal Procedures (used by all teams)

  1. 7.0.1Equality, Diversity and Human RightsDecember 9, 2025
  2. 7.0.2Recording and Keeping RecordsDecember 9, 2025
  3. 7.0.3Providing Information about a Person or CarerDecember 9, 2025
  4. 7.0.4Professional CuriosityDecember 9, 2025
  5. 7.0.5Urgent or Interim SupportDecember 9, 2024
  6. 7.0.6Risk AssessmentDecember 9, 2025
  7. 7.0.7Lone WorkingJune 17, 2024
  8. 7.0.8Joint WorkJune 17, 2024
  9. 7.0.9Recognising and Responding to Deprivations of LibertyJune 17, 2025
  10. 7.0.10Social Media (use of)December 9, 2025
  11. 7.0.11Storage of Data on Practitioners' Mobile DevicesDecember 9, 2025
  12. 7.0.12Interpreter and Translation ServicesDecember 9, 2025
  13. 7.0.13Death of a Person or CarerJune 17, 2025

8.Specialist Procedures

  1. 8.0.1Individual Service FundsJune 17, 2024
  2. 8.0.2Client Affairs and Deputyship ProcedureJune 17, 2025
  3. 8.0.3Debt Respite Scheme (Breathing Spaces) ProcedureDecember 9, 2025
  4. 8.0.4Housing and HomelessnessJune 17, 2025
  5. 8.0.5Minor Works and Low Level EquipmentAugust 18, 2023
  6. 8.0.6Joint Packages of Health and Social CareDecember 9, 2024
  7. 8.0.7Co-productionDecember 9, 2025
  8. 8.0.8NHS Continuing Healthcare ProcedureDecember 9, 2025
  9. 8.0.9NHS-funded Nursing Care Procedure (FNC)June 17, 2024
  10. 8.0.10End of Life Procedures and Practice GuidanceJune 17, 2025
  11. 8.0.11Legal ServicesJune 17, 2024
  12. 8.0.12Ordinary Residence ProcedureDecember 9, 2024
  13. 8.0.13Continuity of Care ArrangementsJune 17, 2024
  14. 8.0.14Cross Border PlacementsJune 17, 2025
  15. 8.0.15Protecting Moveable PropertyJune 17, 2025
  16. 8.0.16Service Interruptions and Provider FailureJune 17, 2024
  17. 8.0.17No Recourse to Public Funds (NRPF)December 9, 2025
  18. 8.0.18Prisons and Approved PremisesDecember 9, 2025
  19. 8.0.19Acting as an Appropriate AdultDecember 9, 2025
  20. 8.0.20Understanding the Mental Health Act 1983June 17, 2025
  21. 8.0.21Social Circumstances ReportJune 17, 2024
  22. 8.0.22Section 117 AftercareJune 17, 2024
  23. 8.0.23Community Mental Health FrameworkAugust 16, 2023
  24. 8.0.24Working Effectively with Parents and Children's ServicesDecember 9, 2025

9.Social Care Direct

  1. 9.0.1Receiving a Contact or Written ReferralJune 17, 2025
  2. 9.0.2Deciding the Outcome of a Contact or Written Referral (Social Care Direct)December 9, 2025
  3. 9.0.3Actions and Next StepsJune 17, 2025

10.Triage

  1. 10.0.1Receiving a Contact or Referral (Triage)June 17, 2025
  2. 10.0.2Deciding the Outcome of a Contact or Referral (Triage)December 9, 2025
  3. 10.0.3Actions and Next StepsJune 17, 2025
  4. 10.0.4Monitoring Urgent or Interim Support and Services (Triage)June 17, 2024
  5. 10.0.5Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordDecember 9, 2024
  6. 10.0.6Actions Following a Care and Support Plan ReviewDecember 9, 2025

11.Localities 18+

11.1Contact and Referral

  1. 11.1.1Receiving a Contact or Written ReferralJune 17, 2025
  2. 11.1.2Deciding the Outcome of a Contact or ReferralDecember 9, 2025
  3. 11.1.3Actions and Next StepsJune 17, 2025

11.2Establishing Needs

  1. 11.2.1Introduction, Legal Requirements and ToolsJune 17, 2024
  2. 11.2.2Preparing to Establish NeedsJune 17, 2025
  3. 11.2.3The Skilled ConversationDecember 9, 2025
  4. 11.2.4Agreeing Needs and Making a Formal RecordJune 17, 2024
  5. 11.2.5Understanding and Applying Eligibility CriteriaDecember 9, 2025
  6. 11.2.6Communicating the Outcome and Next StepsDecember 9, 2025

11.3Meeting Needs

  1. 11.3.1Establishing Ordinary ResidenceJune 17, 2025
  2. 11.3.2Requesting a Financial AssessmentJune 17, 2024
  3. 11.3.3Setting an Indicative BudgetJune 17, 2024
  4. 11.3.4Care and Support PlanningDecember 9, 2025
  5. 11.3.5Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetDecember 9, 2024
  6. 11.3.6Arranging Support and ServicesDecember 9, 2024

11.4Reviewing Support and Services

  1. 11.4.1Legal Requirements of a Care and Support Plan Review and ToolsDecember 9, 2024
  2. 11.4.2Preparing to Carry out a Care and Support Plan ReviewDecember 9, 2025
  3. 11.4.3The Review ConversationDecember 9, 2025
  4. 11.4.4Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordDecember 9, 2024
  5. 11.4.5Actions Following a Care and Support Plan ReviewDecember 9, 2025
  6. 11.4.6Monitoring Urgent or Interim Support and ServicesJune 17, 2024
  7. 11.4.7Reviewing a Direct Payment

12.Learning Disabilities

12.1Contact and Referral

  1. 12.1.1Receiving a Contact or Written ReferralJune 17, 2025
  2. 12.1.2Deciding the Outcome of a Contact or Referral (Learning Disabilities)December 9, 2025
  3. 12.1.3Actions and Next StepsJune 17, 2025

12.2Establishing Needs

  1. 12.2.1Introduction, Legal Requirements and ToolsJune 17, 2024
  2. 12.2.2Preparing to Establish NeedsJune 17, 2025
  3. 12.2.3The Skilled ConversationDecember 9, 2025
  4. 12.2.4Agreeing Needs and Making a Formal RecordJune 17, 2024
  5. 12.2.5Understanding and Applying Eligibility CriteriaDecember 9, 2025
  6. 12.2.6Communicating the Outcome and Next StepsDecember 9, 2025

12.3Meeting Needs

  1. 12.3.1Establishing Ordinary ResidenceJune 17, 2025
  2. 12.3.2Requesting a Financial AssessmentJune 17, 2024
  3. 12.3.3Setting an Indicative BudgetJune 17, 2024
  4. 12.3.4Care and Support PlanningDecember 9, 2025
  5. 12.3.5Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetDecember 9, 2024
  6. 12.3.6Arranging Support and ServicesDecember 9, 2024

12.4Reviewing Support and Services

  1. 12.4.1Legal Requirements of a Care and Support Plan Review and ToolsDecember 9, 2024
  2. 12.4.2Preparing to Carry out a Care and Support Plan ReviewDecember 9, 2025
  3. 12.4.3The Review ConversationDecember 9, 2025
  4. 12.4.4Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordDecember 9, 2024
  5. 12.4.5Actions Following a Care and Support Plan ReviewDecember 9, 2025
  6. 12.4.6Monitoring Urgent or Interim Support and ServicesJune 17, 2024
  7. 12.4.7Reviewing an Education, Health and Care Plan (from 18 years)December 9, 2025
  8. 12.4.8Reviewing a Direct Payment

13.Preparation for Adulthood

13.1Deciding Whether to Start Transition

  1. 13.1.1Deciding Whether to Start TransitionApril 24, 2023
  2. 13.1.2Deciding Whether to Start Carers TransitionNovember 3, 2021
  3. 13.1.3Recording the Decision and Next StepsNovember 3, 2021

13.2Child's Needs Assessment

  1. 13.2.1Introduction, Legal Requirements and Tools (Child's Needs Assessment)January 31, 2024
  2. 13.2.2Preparing to Establish Needs (Child's Needs Assessment)June 17, 2025
  3. 13.2.3The Skilled Conversation (Child's Needs Assessment)December 9, 2025
  4. 13.2.4Agreeing Needs, Making a Formal Record and Next Steps (Child's Needs Assessment)December 9, 2025

13.3Carer's Transition Assessments

  1. 13.3.1Introduction, Legal Requirements and Tools (Carer's Transition)January 31, 2024
  2. 13.3.2Preparing to Establish the Needs of Parent CarersJanuary 31, 2024
  3. 13.3.3Preparing to Establish the Needs of Young CarersJanuary 31, 2024
  4. 13.3.4The Skilled Conversation (Parent Carers)September 27, 2021
  5. 13.3.5The Skilled Conversation (Young Carers)December 9, 2025
  6. 13.3.6Agreeing Needs, Making a Formal Record and Next Steps (Carer's Transition)December 9, 2024

13.4Transition Planning and Review

  1. 13.4.1Setting an Indicative Budget (Transition to Adult Care and Support)November 9, 2021
  2. 13.4.2The Transition PlanNovember 13, 2023
  3. 13.4.3Reviewing a Transition PlanJanuary 31, 2024
  4. 13.4.4Adult Care and Support FunctionsJune 17, 2024

14.Children’s Procedures

  1. 14.0.1Hillingdon Children and Families Procedures Manual

15.Review Team

15.1Contact and Review Requests

  1. 15.1.1Receiving a Contact or Review RequestDecember 9, 2025
  2. 15.1.2Deciding the Outcome of a Contact or Review RequestDecember 9, 2025
  3. 15.1.3Actions and Next StepsJune 17, 2025

15.2Reviewing Support and Services

  1. 15.2.1Legal Requirements of a Care and Support Plan Review and ToolsDecember 9, 2024
  2. 15.2.2Preparing to Carry out a Care and Support Plan ReviewDecember 9, 2025
  3. 15.2.3The Review ConversationDecember 9, 2025
  4. 15.2.4Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordDecember 9, 2024
  5. 15.2.5Actions Following a Care and Support Plan ReviewDecember 9, 2025
  6. 15.2.6Monitoring Urgent or Interim Support and ServicesJune 17, 2024
  7. 15.2.7Reviewing a Direct Payment

15.3Establishing Needs

  1. 15.3.1Introduction, Legal Requirements and ToolsJune 17, 2024
  2. 15.3.2Preparing to Establish NeedsJune 17, 2025
  3. 15.3.3The Skilled ConversationDecember 9, 2025
  4. 15.3.4Agreeing Needs and Making a Formal RecordJune 17, 2024
  5. 15.3.5Understanding and Applying Eligibility CriteriaDecember 9, 2025
  6. 15.3.6Communicating the Outcome and Next StepsDecember 9, 2025

15.4Meeting Needs

  1. 15.4.1Requesting a Financial AssessmentJune 17, 2024
  2. 15.4.2Setting an Indicative BudgetJune 17, 2024
  3. 15.4.3Care and Support PlanningDecember 9, 2025
  4. 15.4.4Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetDecember 9, 2024
  5. 15.4.5Arranging Support and ServicesDecember 9, 2024

16.Hospital Team

16.1Contact and Referral

  1. 16.1.1Receiving a Contact or Written ReferralJune 17, 2025
  2. 16.1.2Deciding the Outcome of a Contact or Referral (Hospital Team)December 9, 2025
  3. 16.1.3Actions and Next StepsJune 17, 2025

16.2Discharge to Assess (Home First)

  1. 16.2.1Discharge to Assess (Home First)June 17, 2024
  2. 16.2.2Monitoring Urgent or Interim Support and ServicesJune 17, 2024

16.3Establishing Needs

  1. 16.3.1Introduction, Legal Requirements and ToolsJune 17, 2024
  2. 16.3.2Preparing to Establish NeedsJune 17, 2025
  3. 16.3.3The Skilled ConversationDecember 9, 2025
  4. 16.3.4Agreeing Needs and Making a Formal RecordJune 17, 2024
  5. 16.3.5Understanding and Applying Eligibility CriteriaDecember 9, 2025
  6. 16.3.6Communicating the Outcome and Next StepsDecember 9, 2025

16.4Meeting Needs

  1. 16.4.1Establishing Ordinary ResidenceJune 17, 2025
  2. 16.4.2Requesting a Financial AssessmentJune 17, 2024
  3. 16.4.3Setting an Indicative BudgetJune 17, 2024
  4. 16.4.4Care and Support PlanningDecember 9, 2025
  5. 16.4.5Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetDecember 9, 2024
  6. 16.4.6Arranging Support and ServicesDecember 9, 2024

16.5Reviewing Support and Services

  1. 16.5.1Legal Requirements of a Care and Support Plan Review and ToolsDecember 9, 2024
  2. 16.5.2Preparing to Carry out a Care and Support Plan ReviewDecember 9, 2025
  3. 16.5.3The Review ConversationDecember 9, 2025
  4. 16.5.4Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordDecember 9, 2024
  5. 16.5.5Actions Following a Care and Support Plan ReviewDecember 9, 2025
  6. 16.5.6Reviewing a Direct Payment

17.Reablement

17.1Contact and Referral

  1. 17.1.1Receiving a Contact or Written ReferralJune 17, 2025
  2. 17.1.2Deciding the Outcome of a Contact or Referral (Reablement)December 9, 2025
  3. 17.1.3Actions and Next StepsJune 17, 2025

17.2Establishing Needs

  1. 17.2.1Introduction, Purpose and Tools (Reablement)June 17, 2024
  2. 17.2.2Preparing to Establish Needs (Reablement)June 17, 2025
  3. 17.2.3The Skilled Conversation (Reablement)December 9, 2025
  4. 17.2.4Agreeing Needs, Making a Formal Record and Next Steps (Reablement)December 9, 2025

17.3Meeting Needs

  1. 17.3.1The Reablement PlanDecember 9, 2025
  2. 17.3.2Arranging the Reablement ServiceJune 17, 2024

17.4Monitoring and Reviewing Reablement

  1. 17.4.1Monitoring ReablementNovember 13, 2023
  2. 17.4.2Monitoring Actions (Reablement)December 9, 2025
  3. 17.4.3The Reablement ReviewJune 17, 2025
  4. 17.4.4Deciding the Outcome of a Reablement Review and Making a Formal RecordJune 17, 2024
  5. 17.4.5Actions Following a Reablement ReviewDecember 9, 2025

18.Brokerage Team Procedures

  1. 18.0.1Brokerage Team ProceduresJune 17, 2024

19.Occupational Therapy

19.1Contact and Referral

  1. 19.1.1Receiving a Contact or Written ReferralJune 17, 2025
  2. 19.1.2Deciding the Outcome of a Contact or Referral (Occupational Therapy)December 9, 2025
  3. 19.1.3Actions and Next StepsJune 17, 2025

19.2Establishing Needs

  1. 19.2.1Introduction, Legal Requirements and Tools (Occupational Therapy)June 17, 2024
  2. 19.2.2Preparing to Establish Needs (Occupational Therapy)June 17, 2025
  3. 19.2.3The Skilled Conversation (Occupational Therapy)December 9, 2025
  4. 19.2.4Agreeing Needs, Making a Formal Record and Next Steps (Occupational Therapy)December 9, 2025
  5. 19.2.5Establishing Likely Eligibility for a Disabled Facilities GrantJune 17, 2024
  6. 19.2.6Understanding and Applying Eligibility Criteria (Occupational Therapy)December 9, 2025
  7. 19.2.7Communicating the Outcome and Next Steps (Occupational Therapy)December 9, 2025

19.3Meeting Needs

  1. 19.3.1Establishing Ordinary Residence (Occupational Therapy)September 28, 2021
  2. 19.3.2Requesting a Financial AssessmentJune 17, 2024
  3. 19.3.3Applying for a Disabled Facilities GrantOctober 15, 2023
  4. 19.3.4The Outcome of the Disabled Facilities Grant Application and Next StepsNovember 3, 2021
  5. 19.3.5Providing EquipmentJune 17, 2025
  6. 19.3.6Equipment in a Care HomeJune 17, 2025
  7. 19.3.7Providing Direct SupportJune 17, 2025

19.4Monitoring and Review

  1. 19.4.1Monitoring and ReviewDecember 9, 2025

20.Mental Health

20.1Contact and Referral

  1. 20.1.1Receiving a Contact or Written ReferralJune 17, 2025
  2. 20.1.2Deciding the Outcome of a Contact or Referral (Mental Health)December 9, 2025
  3. 20.1.3Actions and Next StepsJune 17, 2025

20.2Establishing Needs

  1. 20.2.1Introduction, Legal Requirements and ToolsJune 17, 2024
  2. 20.2.2Preparing to Establish NeedsJune 17, 2025
  3. 20.2.3The Skilled ConversationDecember 9, 2025
  4. 20.2.4Agreeing Needs and Making a Formal RecordJune 17, 2024
  5. 20.2.5Understanding and Applying Eligibility CriteriaDecember 9, 2025
  6. 20.2.6Communicating the Outcome and Next StepsDecember 9, 2025

20.3Meeting Needs

  1. 20.3.1Establishing Ordinary ResidenceJune 17, 2025
  2. 20.3.2Requesting a Financial AssessmentJune 17, 2024
  3. 20.3.3Setting an Indicative BudgetJune 17, 2024
  4. 20.3.4Care and Support PlanningDecember 9, 2025
  5. 20.3.5Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetDecember 9, 2024
  6. 20.3.6Arranging Support and ServicesDecember 9, 2024

20.4Reviewing Support and Services

  1. 20.4.1Legal Requirements of a Care and Support Plan Review and ToolsDecember 9, 2024
  2. 20.4.2Preparing to Carry out a Care and Support Plan ReviewDecember 9, 2025
  3. 20.4.3The Review ConversationDecember 9, 2025
  4. 20.4.4Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordDecember 9, 2024
  5. 20.4.5Actions Following a Care and Support Plan ReviewDecember 9, 2025
  6. 20.4.6Monitoring Urgent or Interim Support and ServicesJune 17, 2024
  7. 20.4.7Reviewing a Direct Payment

20.5Functions under the Mental Health Act

  1. 20.5.1Understanding the Mental Health Act 1983June 17, 2025
  2. 20.5.2Social Circumstances ReportJune 17, 2024
  3. 20.5.3Section 117 AftercareJune 17, 2024
  4. 20.5.4Community Mental Health FrameworkAugust 16, 2023
  5. 20.5.5AMHP ProcedureJune 17, 2025

21.DoLS Team

  1. 21.0.1Deprivation of Liberty Safeguards ProcedureDecember 9, 2025

22.Sensory Team

22.1Contact and Referral

  1. 22.1.1Receiving a Contact or Written ReferralJune 17, 2025
  2. 22.1.2Deciding the Outcome of a Contact or ReferralDecember 9, 2025
  3. 22.1.3Actions and Next StepsJune 17, 2025

22.2Establishing Needs

  1. 22.2.1Introduction, Legal Requirements and ToolsJune 17, 2024
  2. 22.2.2Preparing to Establish NeedsJune 17, 2025
  3. 22.2.3The Skilled ConversationDecember 9, 2025
  4. 22.2.4Agreeing Needs and Making a Formal RecordJune 17, 2024
  5. 22.2.5Understanding and Applying Eligibility CriteriaDecember 9, 2025
  6. 22.2.6Communicating the Outcome and Next StepsDecember 9, 2025

22.3Meeting Needs

  1. 22.3.1Establishing Ordinary ResidenceJune 17, 2025
  2. 22.3.2Requesting a Financial AssessmentJune 17, 2024
  3. 22.3.3Setting an Indicative BudgetJune 17, 2024
  4. 22.3.4Care and Support PlanningDecember 9, 2025
  5. 22.3.5Signing Off a Care and Support Plan and Agreeing a Final Personal BudgetDecember 9, 2024
  6. 22.3.6Arranging Support and ServicesDecember 9, 2024

22.4Reviewing Support and Services

  1. 22.4.1Legal Requirements of a Care and Support Plan Review and ToolsDecember 9, 2024
  2. 22.4.2Preparing to Carry out a Care and Support Plan ReviewDecember 9, 2025
  3. 22.4.3The Review ConversationDecember 9, 2025
  4. 22.4.4Deciding the Outcome of a Care and Support Plan Review and Making a Formal RecordDecember 9, 2024
  5. 22.4.5Actions Following a Care and Support Plan ReviewDecember 9, 2025
  6. 22.4.6Monitoring Urgent or Interim Support and ServicesJune 17, 2024
  7. 22.4.7Reviewing a Direct Payment

23.Positive Behaviour Support Team

  1. 23.0.1Positive Behaviour Support Team ProceduresJune 17, 2024

24.Carers Procedures

24.1Contact and Referral

  1. 24.1.1Receiving a Contact or Written ReferralJune 17, 2025
  2. 24.1.2Deciding the Outcome of a Contact or Referral (Carers)December 9, 2025
  3. 24.1.3Actions and Next Steps (Carers)December 9, 2025

24.2Establishing Needs

  1. 24.2.1Introduction, Legal Requirements and Tools (Carers)June 17, 2024
  2. 24.2.2Preparing to Establish Needs (Carers)June 17, 2024
  3. 24.2.3The Skilled Conversation (Carers)December 9, 2025
  4. 24.2.4Agreeing Needs and Making a Formal Record (Carers)December 9, 2025
  5. 24.2.5Understanding and Applying Eligibility Criteria (Carers)December 9, 2025
  6. 24.2.6Communicating the Outcome and Next Steps (Carers)December 9, 2025

24.3Meeting Needs

  1. 24.3.1Establishing Ordinary ResidenceJune 17, 2025
  2. 24.3.2Requesting a Financial AssessmentJune 17, 2024
  3. 24.3.3Setting an Indicative BudgetJune 17, 2024
  4. 24.3.4Support PlanningDecember 9, 2025
  5. 24.3.5Signing off a Support Plan and Agreeing a Final Personal BudgetDecember 9, 2024
  6. 24.3.6Arranging Support and ServicesDecember 9, 2024

24.4Reviewing Support and Services

  1. 24.4.1Legal Requirements of a Support Plan Review and ToolsJune 17, 2024
  2. 24.4.2Preparing to Carry out a Support Plan ReviewJune 17, 2024
  3. 24.4.3The Review Conversation (Carers)December 9, 2025
  4. 24.4.4Deciding the Outcome of a Support Plan Review and Making a Formal RecordJune 17, 2024
  5. 24.4.5Actions Following a Support Plan ReviewDecember 9, 2025
  6. 24.4.6Monitoring Urgent or Interim Support and ServicesJune 17, 2024
  7. 24.4.7Reviewing a Direct Payment

Last Updated: December 9, 2025

v251